Join the Journey
Role: Travel Experience Concierge
Location: Ballyhackamore, East Belfast
As a Travel Experience Concierge at Oasis Travel, you’ll ensure our client’s journeys go beyond their expectations. By supporting our sales team, preparing clients for travel, and delivering exceptional service, you’ll play a pivotal role in building lasting relationships and bringing our mission - “Creating the Perfect Travel Experience” - to life.
Closing date: Friday 3rd October at 6:00pm
What you will be doing...
- Serve as a key point of contact for client enquiries, ensuring information provided is accurate, helpful, and delivered with professionalism.
- Support travel consultants by preparing clients for travel and completing administrative tasks to ensure smooth holiday arrangements.
- Assist with post-sale enquiries, providing timely responses, practical solutions, and excellent service when unexpected issues arise.
- Actively contribute ideas to improve internal processes, enhance client experiences, and support the company’s growth strategy.
- Build lasting client connections by giving personalised attention and following up to ensure satisfaction after travel.
What we're looking for
- A passion for delivering outstanding customer service and creating memorable experiences.
- Strong communication skills, both written and verbal.
- Excellent organisation, attention to detail, and the ability to prioritise effectively.
- A proactive attitude with problem-solving skills and the ability to stay calm under pressure.
- Confidence with technology and willingness to learn new systems.
- Previous experience in the travel industry is essential.
- While the office location is Ballyhackamore, the Travel Experience Concierge must be prepared to travel to other Oasis Travel stores if required.
Why work with us?
- Competitive salary and performance-related rewards.
- Comprehensive benefits, including healthcare.
- Continuous training and development opportunities.
- A supportive team culture with regular social events.
- Opportunities for educational and business travel.
- Involvement in company charity and community initiatives.
